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Refund/Credit Policy
1) REFUND REQUEST PRIOR TO SCHEDULED CLASS START DATE: FULL REFUND
2) REFUND REQUEST AFTER SCHEDULED 1ST CLASS DATE: FULL REFUND MINUS $5.00 TRANSACTION FEE
3) REFUND REQUEST AFTER SCHEDULED 2ND CLASS DATE: FULL CREDIT FOR A FUTURE SEMESTER (EXPIRES IN 12 MONTHS)
4) REFUND REQUEST AFTER SCHEDULED 3RD CLASS DATE: NO REFUND OR CREDITS WILL BE ISSUED
Refunds are NOT offered for failure to come to a scheduled class.
Refund Return Time: If a refund is needed and child is still in correct timeline, please email us at Sundayshortees@gmail.com or contact us via phone at 586-330-0783 to request your refund/credit.
IMPORTANT: Your refund type will be based on the date of your refund request email or phone call! Please note that the refund type is based on the class dates and NOT how many classes your child(ren) attended. EXAMPLE: Your child missed the first week, and participated in the 2nd week of class, you will be eligible for a FULL CREDIT FOR A FUTURE CLASS or other exceptions as defined below.
Weather Policy: Since we live in Michigan and our winters are very questionable, there will be a protocol that comes into affect for the classes affected by the weather.
Drivable conditions will be decided by us, and if classes are canceled an hour or more before class start time protocol below will apply.
1.). Text message will be sent to all affected class participating parents
2.). Email will be send to all affected class participating parents
3.). Website homepage will reflect the cancellation information
4.). Facebook page will be updated with cancellation information
IF class is canceled 60 minuets within start time of class. Please read below:
Because weather can change quickly, please note that there will be times when we make the call to cancel a class ON THE FIELD. This would be when your class start time is less than ONE HOUR away. In these instances (cancellation is decided ON THE FIELD 60 minutes or less before class start time), the above protocol will NOT be in effect and parents and players will be notified by the coach ON THE FIELD - NO messaging will be sent as the coach on the field will notify you when you arrive.
We make every effort to notify parents as soon as possible regarding cancellations, however, predicting the weather can often be tricky at best. We appreciate your understanding as we work to find the best solution so every player can enjoy their experience.
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